Technical account manager (flex/remote) - h/f

Le poste

About the job 

The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support.

Reporting to Pierre-Antoine Paganelli, you will be in direct contact with our developers, the Customer Success Manager and the Sales team, and your mission will be to ensure customer satisfaction and create loyalty for our top customers. 

Profil recherché

  • Very good command of English
  • Demonstrate excellent communication skills
  • Solid knowledge of the cloud environment
  • Advanced knowledge of hardware, software and network dimensions

  • Technical management of a portfolio of clients with a specific service level
  • Show proactivity and reactivity to the request of the clients under your responsibility, in accordance with our SLAs
  • Manage the activity surrounding our Business clients (onboarding, operational activity, growth, new requirements, reporting)
  • Act as a privileged contact for our biggest accounts in case of an incident
  • Work hand in hand with our Sales teams to make sure of customer satisfaction and of PoC success.

    • Localisation:

    This position can be either: 
    - Based in our offices in Paris or Lille (France), partial/full remote is possible
    - Fully remote in Europe

    #LI-Remote, #LI-Hybrid 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.


    About Scaleway

    Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure.

    Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. 

    With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

    L'entreprise

    Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, the 2nd leading European infrastructure cloud provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 300 employees of 18 nationalities.

    We are a cloud computing pioneer delivering the innovative capabilities of modern multi cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

    We place people at the heart of our purpose as an enabler of the internet. Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

    We believe it is our responsibility to be a positive force in society and to collectively design new systems for a better future. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.
    Our Diversity Equity and Inclusion (DE&I) strategy is a strategic asset for nurturing our future business growth, highly visible to our customers and partners. Scaleway has committed to take a proactive approach to develop the rich skills and competencies of all our workforce and to open up professional opportunities in creative and flexible ways, so that we can truly enjoy the rewards of working in a highly diverse, inclusive and global team, no matter the gender, religious beliefs or ethnicity.

    Join a community of more than 300 passionate people and become part of a growing company rooted in the world of tomorrow.

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    Document(s) :

    • Curriculum Vitæ